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Career Opportunities PDF Print E-mail

Current Openings:

  • Application Operations Engineer 
  • Systems Operations Analyst 

 

Position: Application Operations Engineer

Position Type: Permanent
Openings: 2

Hours: Fulltime, Flexible hours
Compensation: Salary & Company Match IRA
Location: Rochester, NY

 

The Application Operations Engineer executes the Production Batch & Ad-Hoc Operational jobs associated with the Client SMS and its subtending systems, providing Tier 2 Operations Support, serving as a liaison between Development and Quality Assurance for Batch Operations Testing.  Modify batch schedule per Management direction, while factoring conflicting Maintenance Plans into the schedule. This individual will be an accomplished Engineer in executing/implementing Application Operation related initiatives, but also serve as a key contributor in the delivery of such initiatives. The AppOps Engineer assures adherence to the Client billing solution Sarbanes and Compliance policies and procedures. The AppOps Engineer will plan, setup, support, triage, and resolve Batch Operations, Monthend, and Reporting systems supporting Client’s Subscriber Management System. The SMS is at its core an Oracle BRM implementation utilizing COTS software, custom developed software, a Weblogic service tier, and a variety of support tools. The AppOps Engineer will perform Operations testing and validation related to a large-scale system integration task. He/She will provide superior analytical, technical, and Engineering skills and possess the ability to work as part of a team in a rapidly changing environment.

 Position responsibilities:
  • Application Operations batch/ad-hoc job execution
  • Provide recommendations for the  Continuous Improvement/Refinement to the Operation.
  • Batch Operations and Reporting for Production, development, test, and load-test environments
  • On_Call Coverage: 24x7x365
  • Batch Operations and Metrics reporting for US and Canada SMS
  • One-Off Special Batch Request
  • QA for Batch Jobs, Data Cleanups, ME jobs, Reports
  • Reporting
  • Daily, Weekly, Monthly Operational, Financial Reporting
  • Financial Reconciliation
  • Month End Operations for US and Canada
  • Tier 2 Batch Operations Support
  • Working with infrastructure (windows, unix, network, storage) engineers to document required environments for Operations integration effort.
  • Troubleshooting Batch Operation issues and providing support to testing team
  • Participate in project wrap-up sessions to highlight successes and failures of the team. Identify remediation plans focusing on continuous improvement.
  • Produce Operational artifacts like Daily Ops/Financial reports and Weekly Operations Report.
  • Interact with individuals at various levels (operators to executives) across IT, Client business units, and vendors and partners.
  • Responsible for interacting with other teams such as QA, analysts, and development. Eg: review functional requirements, review run books etc.
  • Assist mentoring team/SOC on process and methodology.

Requirements:

  • Bachelor's degree in Computer Science or a related technical field
  • Prior experience in subscriber management software application operations is required.
  • Demonstrated past experience leading large-scale subscriber-based services billing operation.
  • Hands on experience with database servers such as Oracle 9i or higher and
  • Experience managing integrations and migrations
  • Experience with team collaboration environment using SharePoint, MS Project.
  • Experience with proven SDLC methodology
  • Software Package Experience (as defined below)
  • Strong UNIX user skills
  • SQL skills (Oracle and SQL Server databases)
  • Experience installing, configuring one-off data cleanups or batch enhancements
  • Experience reviewing and deciphering job output pin logs
  • Strong communication skills; working with IT and non-IT users
  • Adapt to dynamic and fast-paced environment
  • Background with subscription billing systems
  • 5+ Years of Operations experience (degree in Computer Science or equivalent experience)
  • Able to create/modify shell scripts using ksh
  • Have experience working with XML and XSLT
 Years of relevant experience:
  • 5+ years total experience in application operations and production support roles
  • 5+ Years of Subscriber Management Development and Release Methodologies
  • 5+ years experience with Oracle databases
  • 5+ years with Oracle BRM (Portal Infranet) in a subscription-related industry
 Software Packages:
  • Oracle BRM
  • Nagios
  • ITQ
  • Job Schedulers – Tidal, CRON, Windows
  • MS Project, Excel, Word, SharePoint
  • DBMS: Oracle, MySQL
  • Operations Technologies: C, C++, JAVA, XML, CVS, UNIX shell, Perl, SQL, PL-SQL
  • Subscription applications:  Portal Infranet or Oracle Communications Global Business Unit (CGBU) experience preferred.
  • Experience with Tidal Enterprise Scheduler preferred
  • Toad
  • Crystal
  • ITQ
  • Remedy Ticketing/Work Request System
  • Magic Ticketing System

Next Steps:

If you are an opportunist who will do what it takes to deliver results, please email your resume to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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Position: Systems Operations Analyst

Position Type: 90 day trial, Advancement to Full Time

Openings: 2

Hours: Fulltime, 4x10 Shifts, Mornings (6am to 4pm), Afternoons (12pm to 10pm), Overnights (9pm to 7am)
Compensation: $30K annually, benefits after 90 days
Location: Rochester, NY

IntegraTouch desires a reliable Systems Operations Analyst (SOA) to staff its Systems Operations Center (SOC). The SOA would provide Tier-1 support for IntegraTouch’s large base of systems.

An ideal candidate would have experience using Windows and Solaris Computer Systems in providing technical support functions. The SOA will continually strive to optimize and improve the overall Systems operations. The desirable candidate will have strong technical troubleshooting skills, with proven ability to follow documented procedures. The candidate will interface with clients’: Call Center, 3rd Party Vendors’, IT team, and IntegraTouch’s Development and Operations team. Candidate must be a team player with strong Organizational, Documentation, and Troubleshooting skills. The position is a great opportunity for a dedicated Operations Analyst with a sense of urgency, and strong technology skills, who desires to share in the company’s success. The position is a great learning opportunity, and lends itself to allowing the candidate to evolve into other professional positions within the company.

Requirements:

  • 2+ years providing technical support/help desk support or completion of 2 years towards a technical degree.

  • Excellent verbal and written communication skills. Resources will be required to interpret technical writing and conversations with limited exposure to systems.

  • Able to work evenings +/or weekends, and holidays

  • Technical troubleshooting skills

  • Competence in the use of Microsoft Office Products such as Excel.

  • Competence working in Windows and Unix environments

  • Knowledge of SQL and ability to construct and interpret basic queries

  • Confidence and the ability to remain calm under pressure.

     

Responsibilities will Include:

  • Constant monitoring of Customer Facing applications, and numerous internal systems

  • Fielding Tier-1 calls and email requests from the clients’ Call Center/IT Staff

  • Trouble Ticket Creation/Closure, Problem Documentation, and Tracking Problems to Resolution

  • Incident Management and Escalation

  • Incident Notifications to Users and Partners

  • Troubleshooting/Resolution of Tier 1 issues.

  • Daily Operations Analysis and Reporting

  • Continuous Improvement in Operations

  • Documentation of Standard Operating Procedures


Next Steps:

If you are an opportunist who will do what it takes to deliver results, please email your resume to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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